Role: Café Associate

Reports To: Front of House Supervisor

FLSA: PT, Hourly, Non-Exempt

Role Status: On-site

Duties:

• Stays informed about all events and offerings of Grace Farms Foundation and shares this information in an accurate and enthusiastic manner with visitors to the Commons.
• Greets all customers with consistently warm, friendly, personalized greeting and service to every guest and customer. Moves quickly, but efficiently, accurately and safely through each transaction to minimize wait time for each guest. Thanks each customer for their order.
• Processes each customer order through the Grace Farms Point of Sales and credit card transaction system.
• Follows all Grace Farms beverage recipes and procedures to make requested drink orders for customers.
• Assists team set up and clean up after internal catered events
• Follows all health & safety procedures when fulfilling guest pastry and food orders.
• Communicates and educates customers about menu items, retail items and specials - including ingredient lists.
• Works to maintain a good customer experience and reports any customer complaints to their supervisor.
• Assists the culinary team with getting food orders out to the customers.
• Promotes a safe and clean service environment by supporting Grace Farms sanitation and cleanliness standards.
• Communicates on a high level with the kitchen team to expedite customer orders.
• Helps clear and wash dishes.
• Practices proper food organization, labeling, and storage.
• Maintains regular and consistent attendance and punctuality.
• Other duties as assigned

Skills/Abilities

• Exceptionally friendly people-skills.
• Outstanding interpersonal communications skills with external guests, and internal colleagues.
• Ability to maintain high-energy throughout the day, and ability to remain calm, friendly and unflustered during high volume periods of operations.
• Must possess patience, empathy and a generous, positive, and can-do outlook.
• Able to work effectively in collaboration with diverse groups of people
• Flexible schedule that will include weekends and some evenings.

Education & Experience

• High school diploma or equivalent required.
• Customer service experience required and food/beverage service preferred.
• Working knowledge of a Point of Sale (POS) system.

Physical Requirements

• Ability to lift up to 50lbs, bend, climb stairs, and stand for an extended period of time.

Compensation range: $18 per hour

Grace Farms Overview:

Grace Farms Foundation's interdisciplinary humanitarian mission is to pursue peace through nature, arts, justice, community, faith, and Design for Freedom, a new movement to remove forced labor from the built environment. The Foundation carries out its work through Grace Farms, a SANAA-designed site for convening people across sectors. Our stake in the ground is to end modern slavery and gender-based violence, and create more grace and peace in our local and global communities.

Learn more about our internationally-acclaimed architecture, news about our humanitarian work, and Grace Farms' leadership.

Grace Farms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.