Grace Farms Foundation
  • New Canaan, CT, USA
  • Hourly
  • Full Time

The Role

The FOH Lead will be responsible for contributing to the Commons' success by assisting the FOH Supervisor in executing the FOH operations during scheduled shifts.

The FOH Lead will help support the FOH team members to ensure that service runs smoothly and offer a welcoming visitor experience for all of our guests.

FOH Lead tasks include

Responsibilities and essential job functions include, but are not limited to the following:

Customer Service

  • Provide excellent customer service
  • Responds proactively to prevent customer service situations
  • Resolve customer complaints, directing any escalations to your manager
  • Keep supervisor informed of all customer complaints

Hospitality

  • Attend hospitality training and participate in a Grace Farms tour

Sanitation

  • Maintain high standard of cleanliness and hygiene
  • Ensure Commons dining areas are tidy, clean and correctly set

Your Day-to-Day Responsibilities

  • Cover different stations for baristas
  • Keep up to date on all daily GF events
  • Check inventory for any FOH items needed, including menus, cards, etc.
  • Review checklist procedures
  • Check work orders and lead in setting up events with supervisor/manager
  • Ensure all equipment is in safe, working order
  • Work with supervisor improvements to the dining experience for our guests
  • Communicate with kitchen staff to review and understand daily menu
  • Reduce waste and compost when needed

Qualifications

The FOH Supervisor will be thoroughly committed to the Grace Farms Foundation's mission. All candidates should have proven leadership, coaching, and relationship management skills, ideally with non-profit experience.

  • Minimum High School Diploma
  • 1-2 years Barista / Food service experience
  • Highest level of integrity defined as being incredibly ethical, professional, responsible, truthful, authentic, honest and fair.
  • Must be able to work weekends
  • Excellent written and verbal communication skills
  • Ability to work effectively in collaboration with diverse groups of people.
  • Passion, positive attitude, mission-driven, and self-directed.
  • Must be able to work overtime, as needed.
  • Regularly required to stand, walk, talk, hear and multitask.

Compensation: This is an hourly, non-exempt, full-time position, starting at $17/hour.

About Grace Farms

Grace Farms is a new center for nature, arts, justice, community, and faith, where individuals and not-for-profit organizations come together to collaborate for good. Grace Farms encompasses 80 acres of open space, with an architecturally significant building recently nominated as "2016 Building of the Year" (Architect's Newspaper).

Grace Farms is accessible and free to the public six days a week, with meaningful program offerings, recreational spaces for all ages, publicly available art, walking trails, tea pavilion, gathering spaces with food and beverage, a library, and a state-of-the art indoor amphitheater.

Our team members join from diverse backgrounds and experiences, and are united by a passion for our mission to advance good in the world. Each person contributes in an entrepreneurial setting to support our five initiatives and create an environment of grace and peace for the local, national, and global community.

Grace Farms Foundation, Inc. established in 2009, is a private operating foundation with 501c3 status in New Canaan, Connecticut. We fully opened to the public in October 2015. The Foundation is apolitical and an equal opportunity employer.

Grace Farms Foundation is an Equal Opportunity Employer

Grace Farms Foundation
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